Reading the meter
Tell us what you saw at the meter, and your plumber takes care of locating the leak and fixing it.
A hidden leak can show up as a wet wall or a soggy patch of yard. Call us, tell us what you have seen, and a plumber will trace it.
Where the leak sits decides who looks after the pipe, so this page also explains the dividing line at the water meter.

Tell us what you saw at the meter, and your plumber takes care of locating the leak and fixing it.
Stains on a ceiling, soft drywall or the sound of running water behind a wall can point to a leaking pipe. Call and tell us where the stain or sound is, and a plumber traces the leak.
A slab leak means a pipe running beneath the concrete floor is leaking. A damp spot on the floor may be the sign. Call and tell us where it is, and a plumber finds the pipe.
Out in the yard, a soggy patch or low pressure with nothing wrong inside may mean the line from the meter to the house has broken. The section below explains whose pipe that is.
The city and the homeowner split the water service line at the meter. Concord Water Resources maintains it from the main to the meter, and from the meter to the house it is the customer’s.
A leak between the meter and your house is therefore yours to have repaired, and a plumber can find it and fix it. Homes built before 1987 may have service line materials that will need to be replaced in the future.
On the repiping page you will find the next step for pipes worn past repair. Water that is running now should go to the emergency page instead. The homepage lists all the other services.
Call us to discuss your current issue and how we can assist you. The call is free and you get a free, personalized estimate with no obligation. We're here to help.
Call (855) 321-3426