Fixing the heater you have
Not every leak or cold shower means a new heater. Tell us what the heater is doing, and the plumber says whether repairing the unit makes sense or the tank is finished.
Whether your water heater leaks, has stopped heating or is simply near the end of its life, call us and describe what it is doing. A plumber can repair it, replace it with a new tank or put in a tankless unit.
This page explains who may replace a heater in North Carolina, when the county needs to hear about a new one, and how to size or age-check the unit you have.

Not every leak or cold shower means a new heater. Tell us what the heater is doing, and the plumber says whether repairing the unit makes sense or the tank is finished.
Replacing a tank heater with a similar one in the same place keeps the fuel, the size and the venting as they are. Tell us the brand, whether it runs on gas or electricity and what it is doing.
A tankless unit heats water as it is used and stores none. Call and tell us what the home has now, and the plumber goes through whether a tankless swap suits it.
North Carolina’s plumbing license law covers anyone in the business of plumbing, and the statute names installing or replacing water heaters as part of that work.
Replacing a water heater in the same location in a single-family detached house is the whole scope of one limited license from the State Board, the limited plumbing water heater replacement license.
Here is how the state handles permits for plumbing work. Installing, extending or generally repairing a system takes one. The single exception for a one- or two-family home is a replacement water heater connection, and a licensed contractor must do the work, check it personally and leak-test any gas piping, with fuel, energy input, location, capacity, venting and piping unchanged.
Any change to that list, such as a different fuel, size, location or venting, falls outside the exception.
A household’s hot water comes down to how many people live there and how many uses run in the same busy hour. Those two answers drive the tank size and the first-hour rating to look for.
The water heater size calculator is meant for planning: enter your household and get a tank size and a first-hour rating. The tankless flow calculator uses Concord’s winter weather to set the incoming water temperature and shows the flow a unit would have to deliver. The plumber makes the final sizing call.
A heater’s age is on its label, tucked into the serial number. Choose the brand in the serial number decoder, enter the number, and you see the build year, the age and a typical heater’s life for comparison.
The leak detection and repiping pages cover trouble elsewhere that a leaking heater may point to. The homepage lists every service.
Call us to discuss your current issue and how we can assist you. The call is free and you get a free, personalized estimate with no obligation. We're here to help.
Call (855) 321-3426